I help project professionals get more done with less stress. Having been a project manager for over 20 years, I share tried-and-tested tips that work in the real world, every Tuesday. Join our community of over 15,000 project professionals (and accidental project managers too!).
Mastering the art of feedback
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Hello Reader, I’ve always found giving feedback a bit awkward – even positive feedback where I was praising someone for a job well done. It has got easier now I have children, because frankly I get to practice giving feedback all day at home! It’s also got easier knowing some of the theory, and while I was doing my mentoring training I got to understand several feedback methods in detail. The SBI model for giving feedback is a classic. You frame the conversation like this: S: Situation (describe the situation/location) B: Behaviour (describe what you saw happen) I: Impact (describe the impact to the team/client etc) Here’s an example of giving feedback using SBI: “During the project check in this week (S) I noticed you didn’t have your plan ready (B) which meant we couldn’t give Jo the confidence in delivery dates I was hoping for (I).” This model works best, in my opinion, if you are watching your mentee carry out activities. If you are not on the same team as them, it might be difficult to use as you won’t have the opportunity to carry out observations, and you would be relying on second hand information. It could also be used in a mentoring session: “I just heard you say that you were in a meeting with Tech this week and felt like they weren’t listening to you, which meant you came out of the call without what you needed.” But you’d have to go further than that – playing back what happened can’t be the end of the conversation. You’d need to continue the dialogue to talk about what the mentee could have done/could do next time. Read about other types of feedback method including COIN, Feedforward and DESC, and why I don't use the 'feedback sandwich' method in my article on 6 feedback methods to improve performance. If you're preparing for end of year reviews, you'll want to bookmark this one! Have a lovely week! Elizabeth Other things you might have missed:
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Calling all Rebel Project Managers!
I help project professionals get more done with less stress. Having been a project manager for over 20 years, I share tried-and-tested tips that work in the real world, every Tuesday. Join our community of over 15,000 project professionals (and accidental project managers too!).
Hello Reader, You know when you meet someone and they’ve got the same approach to work as you and you just click? That’s me and Elise Stevens. We don’t catch up often because of the time difference between the UK and Australia, but we have spoken a few times and the last time… well, we recorded it for her podcast, Futureproof Your Career. We talk all about... How a “two-week look ahead” can help you plan the rest of your life around when you will be most busy Why it’s important to adjust your...
Hello Reader, I can’t believe that we are already on the countdown to the end of the year! There is still so much I want to do and so few weeks to achieve it in. Here are 3 things that I’m going to focus on next month, and I thought you might like to join me: 1. Hosting better meetings Recently I’ve had a few meetings with poor attendance and a couple where I took ages to get the minutes out. I know that’s bad practice, it’s just to do with having more priority things to do instead (for the...
Hello Reader, I can’t believe that we are already on the countdown to the end of the year! There is still so much I want to do and so few weeks to achieve it in. Here are 3 things that I’m going to focus on next month, and I thought you might like to join me: 1. Hosting better meetings Recently I’ve had a few meetings with poor attendance and a couple where I took ages to get the minutes out. I know that’s bad practice, it’s just to do with having more priority things to do instead (for the...